FAQS

1.What types of apparel does Coutique offer?

Coutique specializes in a curated selection of trendy apparel that combines vintage aesthetics with modern comfort. Our offerings include standout pieces such as Acid Wash Hoodies and Men's Oversized T-Shirts, designed to cater to streetwear enthusiasts.

2.What is the return policy for items purchased from Coutique?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags. You will need the receipt or proof of purchase to initiate a return.

3.How long does it take for my order to be processed and shipped?

All orders are processed within 3-7 business days after payment confirmation. Shipping times vary based on your location and the shipping method selected, with domestic shipping typically taking 5-10 business days.

4.Can I exchange an item if it does not fit?

We do not accept exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.

5.What should I do if my order is damaged or incorrect?

Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and provide a resolution.

6.Are there any shipping restrictions I should be aware of?

We currently ship worldwide, with some exceptions based on legal or logistical restrictions. Certain products may also have specific shipping limitations due to their design or material.

7.How can I track my order once it has shipped?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

8.What if my order is lost or delayed during shipping?

If your order has not arrived within the estimated time frame, please contact our support team. We are not responsible for delays caused by the carrier, customs, or unforeseen circumstances.